We hope you are satisfied with the service we provide, however, if you are dissatisfied with any aspect of our service we hope you will give us the opportunity to address your concerns and put things right where possible.
The formal procedure is as follows:
- Please address any problems or concerns firstly to the person handling your case and they will endeavour to resolve this.
- If you remain dissatisfied, please contact the supervisor of the person handling your matter, details of which can be found in your client care letter
- If you are not happy with the response, please contact our Office Management at 60 Cannon Street, London EC4N 6NP or call 0203 959 9123 and we will do our utmost to resolve your concern.
iv. Finally, you can take your complaint to our governing and regulatory body, the Solicitors Regulation Authority (SRA), who provide a complaints system in the event that we are unable to resolve your concerns, which includes Alternative Dispute Resolution (ADR)
v. Further guidance may be obtained from the Legal Ombudsman at telephone number: 0300 555 0333 or by post at Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ (www.legalombudsman.org.uk) or email firstname.lastname@example.org who will investigate your complaint.
Normally you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint. Alternative complaints bodies such as Ombudsman Services https://www.ombudsman-services.org/ exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme. We would not agree to use alternative Ombudsman Services complaints body.